Training Terms and Conditions

Practitioner training and practitioner workshops with Sophie Fletcher

These terms apply when you book any professional training with me: the Mindful Mamma® Hypnobirthing practitioner training, the Mindful Menopause practitioner training, and the shorter live practitioner workshops. They sit alongside the Booking Terms, the general Terms and Conditions and the Privacy Policy. Please read them before you book.

1. Who this training is for

This is professional training for people who already work with others in a professional capacity, such as midwives, doulas, antenatal and yoga teachers, hypnotherapists and other therapists. By booking, you confirm that you are booking in the course of your business, trade or profession, and not as a consumer.

2. What you are buying

Practitioner training is delivered as a digital product with a live element. As soon as your payment is complete you have immediate access to the full online course and all of the training materials, including the audio tracks, scripts and written resources, for self-guided learning. Your booking also includes a place on a live online training weekend and the other live elements described on the sales page at the time you booked.

Practitioner workshops are live sessions held on Zoom. Workshop resources are made available one week before the session, and where a session is recorded, the recording and resources are available for 30 days afterwards, so please download anything you want to keep.

3. Refunds and cancellation

Practitioner training. Because you receive immediate access to all of the course materials when you book, practitioner training is non-refundable once you have booked, in every format. At checkout you ask for that immediate access and confirm you understand that, once access begins, you lose any right to cancel.

Practitioner workshops. You can cancel within 48 hours of booking for a full refund. After 48 hours, your booking is non-refundable.

Payment plans, where offered, are a way of spreading the cost of a booking that is otherwise non-refundable, so all instalments remain payable.

4. Transferring your place

Every live course is transferable if you are unable to attend for any reason. You can move your place to another live course or workshop of a similar length, and you choose which one. Some workshops run only once a year, so the same workshop may not be available again for some time; in that case you are welcome to choose a different one. Please get in touch before the session to arrange your transfer.

5. Attending live sessions

Live sessions run on Zoom. You are responsible for your own internet connection and device on the day. Sessions must not be recorded by participants in any form, which protects the privacy of everyone taking part and the material being taught. Group sizes are kept small so that everyone has time to practise.

6. Your training pack

If you live in the UK, your printed training pack is posted to the address you give when you book, about two weeks before your live training. Printed packs are not included for overseas trainees, because international postage has become very expensive and too many parcels have gone missing; if you would still like one, get in touch and I will price up the postage for your location. All of the written materials are also available to download from the learning library.

7. Access to the platform and community

Practitioner training includes 12 months' access to the online platform from the date you book. Access to the Practitioners community and your one-to-one consolidation session follow your attendance at the live training weekend. You will be emailed 30 days before your access ends, with the options for continuing and plenty of time to download anything you want to keep. Your access will never be renewed or charged again without you actively choosing to continue.

8. Certification and use of the Mindful Mamma® name

Certification as a Mindful Mamma® Hypnobirthing practitioner is awarded only once you have completed the live practical weekend, either on your original date or on a weekend you have transferred to, and have completed your training reflection. To be listed as a practitioner, you also complete a reflection on your first class. If you do not attend a live weekend, you will not be certified and will not receive the consolidation session or community access, and this does not entitle you to a refund.

While you are a registered practitioner you may use the Mindful Mamma® name and the digital badge for that year to describe the classes you teach. If your registration lapses, please stop using the name and badge until you renew.

9. The training materials

The course, scripts, recordings, handbooks and other materials are my intellectual property and are licensed to you for your own professional use with your own clients. You may record the scripts provided for that purpose in your own voice for your clients. Please do not share your login, or copy, resell or distribute the materials to anyone else.

10. Your professional responsibility

This training provides professional education. It does not replace clinical supervision, professional insurance or your own professional judgement, and you remain responsible for working within your own scope of practice. Sophie Fletcher and Mindful Mamma® accept no liability for how the material is applied in your practice.

11. Your data

When you book, I collect your name, email address, postal address and payment details so that I can process your booking, give you access to the training, post your pack, send you joining information and issue your certificate. Payments are handled securely by my payment processors and I never see your full card details. Full details of how your information is used and protected are in the Privacy Policy.

12. Questions, cancellations and transfers

Please use the contact page, giving your name, the training or workshop you booked and the date. If anything here is unclear, get in touch before you book and I am happy to talk it through.

Last updated: 22 October 2026